Question 1

What does a typical RV service call entail?

Accepted Answer

On a typical service call our technicians review the problem you called about to diagnose the root cause and options for repair. If parts need to be ordered we do that and return to install them.

Question 2

How much does a typical RV service call cost?

Accepted Answer

Our service call fee is $165 and our hourly rate is $150. On a typical visit we charge the service call fee and then by the hour to diagnose and fix the problem.

Question 3

Do you charge the service call fee every time you come out?

Accepted Answer

We only charge the service call fee once per complaint. If you call back after a repair is completed with a different problem, the service call fee applies again.

Question 4

What does mobile RV repair mean?

Accepted Answer

Mobile RV repair means we come to you — at your home, a campground, or even a gas station — as long as you are within 60 miles of St. Louis, MO on both the Missouri and Illinois sides.

Question 5

What services do you offer?

Accepted Answer

We handle everything from the steering wheel back on motorized units, or the tongue back on towables. This includes all appliances, brakes, leaf springs, bearings, roof resealing, skylights, fans, and windows.

Question 6

How far do you travel?

Accepted Answer

We travel within 60 miles of St. Louis, MO. We may travel farther but the customer will incur a mileage charge per mile beyond that radius.

Question 7

What is the most common RV repair you see?

Accepted Answer

In summer, the most common issues are AC units not blowing cold air or not working at all. In winter, we see the most issues with RV furnaces. RV refrigerators are also a frequent repair year-round.

Question 8

How do you source RV parts?

Accepted Answer

We buy parts like a dealership does but expand to additional sources beyond standard RV distribution channels. We work to find the quickest and most reliable source, and try to source locally when possible for faster service.

Question 9

What are the benefits of mobile RV repair?

Accepted Answer

The biggest benefit is convenience — we come to your location. We are set up like a dealership: we buy parts the same way, do warranty and insurance work, but perform all of it in the field.

Question 10

How do I find a reputable RV repair technician?

Accepted Answer

Do your research and ask if they are certified. Look for technicians certified through the RVTI (RV Technical Institute), which is the gold standard for RV certifications and the only school authorized through the RV Industry Association.

Question 11

What payment options do you accept?

Accepted Answer

We accept cash, credit card, and local checks.

Question 12

How do I know when to perform maintenance on my RV?

Accepted Answer

We recommend performing maintenance on your appliances at least twice a year along with checking all major components. We offer a comprehensive checklist to help you stay on top of it.

Question 13

What RV types do you work on?

Accepted Answer

We work on all types of RVs except pop-up campers. We also only work on units made within the last 20 years. This includes Class A, B, and C motorhomes, fifth wheels, and travel trailers.

Question 14

Do you offer warranty work?

Accepted Answer

Yes, we work with any warranty or extended warranty company.

Question 15

Do you work with any RV manufacturers?

Accepted Answer

Yes. We work directly with all Forest River brands as a dealer, several THOR brands as a dealer, and are also set up to work with Winnebago as a dealer.

Question 16

What is the turnaround time for repairs?

Accepted Answer

We can usually get to someone within 72 hours of the initial call. During the busy season we typically book about two weeks out.

Question 17

Do I have to be present for RV repairs?

Accepted Answer

Yes, on the initial visit we ask that you be present, and we prefer you are present for all visits.

Question 18

Are your technicians certified?

Accepted Answer

Yes. Our technicians are certified through RVTI — the RV Technical Institute. This is the gold standard for RV certifications and the only school authorized through the RV Industry Association.

Question 19

Do you offer emergency or same-day RV repair?

Accepted Answer

We are not an emergency service, but in some cases we can accommodate same-day service. Call us at 314-907-0937 to check availability.

Question 20

What services are you not able to do?

Accepted Answer

We cannot work on engines of motorized units, change or fix tires, do body work, replace a roof in the field, fix water damage, or service holding tanks including black tank piping.

Question 21

Do you provide collision or body work?

Accepted Answer

We do not provide collision or body work but we have great referrals. Text us at 314-907-0937 for referrals.

Question 22

Do you offer state inspections?

Accepted Answer

We do not offer state inspections.

Question 23

Can you inspect an RV before I buy it or sell mine?

Accepted Answer

Yes, we are happy to inspect an RV before you buy or sell. We offer this at a flat rate depending on the size of the unit. Call us at 314-907-0937 for details.

Question 24

Do you wash or detail RVs?

Accepted Answer

We do not wash or detail RVs but we have a great referral. Text us at 314-907-0937 for that contact information.